Insurance, Payment & Cancellation Policy


Insurance Policy

The SMart Center does not accept any medical insurance plans. Our professional services are considered out of network and we are considered out of network providers.

For families who have this type of insurance coverage, you will receive reimbursement for a percentage of your payment for SMart Center services. Reimbursement is based on the type of coverage. Every plan is different.

If you are unsure about your insurance coverage, we suggest that you contact your insurance carrier and inquire about out of network coverage. The greater your out of network coverage allowance, the more reimbursement you will receive back from your insurance company.

Payment Policy

For In-person consultations:
Payment is expected at time of service. We accept cash, money orders, or check for initial consultations.

For Teleconferences:
For new patients, payment (and assessment forms) must be received two weeks prior to appointment. We accept cash, money order or check for initial appointments.

For established patients, you will receive a bill for services after your teleconference.

For Treatment Plans (School. Home, etc) 75% due at initial consultation, 25% due prior to treatment plan being released.

NOTE: Final Reports cannot be released until full payment is made. No exceptions can be made.

RETURNED CHECK POLICY: All returned checks are subject to a $25.00 return check fee. We reserve the right to restrict future transactions to cash or money order.

Late Payments: Incur a $15 per month late fee for follow up consultations.

Cancellation policies: We require a 3 day cancellation policy. We understand that unforeseen circumstances can cause a family to cancel their appointment. Our office staff sends out reminders via email and phone so families are able to confirm their appointment.  NO show appointments, unless a sudden emergency occurs where documentation can be provided, are not acceptable and payment is required for the no-show appointment.